The central focus in hospitality is
A) provide a profit
B) guest service
C) communication
D) attitude
Correct Answer:
Verified
Q13: Which of the following would NOT be
Q14: TQM focuses on
A)error prevention
B)profit
C)error detection
D)guest's needs
Q15: Recruiters are looking for
A)well -rounded candidates
B)service -oriented
Q16: In the hospitality industry the concept of
Q17: Using the four facets of the hospitality
Q19: Key to being successful in the hospitality
Q20: Empowerment is
A)a feeling of partnership in which
Q21: You are being interviewed for an entry
Q22: Discuss the pros and cons of an
Q23: You are the owner of a new
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