The University of Westry has a very traditional campus with an old-world look and feel.Dorm rooms are large, but the bathrooms look a little old.Which of the five service quality dimensions does this reflect?

Question

Quizplus · Accepted Answer

Tangibility refers to the physical facilities, equipment, and appearance of personnel, which includes the look and feel of the campus and dorm rooms.

The University of Westry Has a Very Traditional Campus with an Old-World