In the context of service-encounter design, high-contact systems would most commonly be found in:
A) distribution systems.
B) process designs.
C) front office operations.
D) construction services.

Question

Quizplus · Accepted Answer

High-contact systems are those where direct interaction between the service provider and the customer is significant. Examples include retail stores, hotels, restaurants, and other front office operations where the service encounter is the primary point of contact with the customer. Distribution systems, process designs, and construction services are typically low-contact systems where there is minimal or no direct interaction with the customer.

In the Context of Service-Encounter Design, High-Contact Systems Would Most