In the context of quality function deployment, building a House of Quality begins by identifying the:
A) competitive priorities.
B) voice of the customer.
C) marketplace dynamics.
D) service provider requirements.

Question

Quizplus · Accepted Answer

Building a House of Quality in quality function deployment begins with identifying the voice of the customer. This involves understanding the needs, wants, and preferences of customers, which serves as the foundation for designing a product or service that meets their requirements. Identifying competitive priorities, marketplace dynamics, and service provider requirements come at later stages in the process.

In the Context of Quality Function Deployment, Building a House