Mitch is the owner of GameOn, a popular sports bar. He personally trains his servers and then gives them autonomy to make on-the-spot decisions to resolve any customer complaints and issues. This is a form of _____.
A) service guarantee
B) assurance
C) flexibility
D) empowerment

Question

Quizplus · Accepted Answer

Giving servers autonomy to make on-the-spot decisions is a form of empowerment, where employees are given the authority to make decisions and take actions to resolve customer issues without having to consult with management. This can lead to increased job satisfaction and customer satisfaction. Choices A, B, and C do not accurately describe this situation.

Mitch Is the Owner of GameOn, a Popular Sports Bar