In the context of service-encounter design, giving discounts to employees is a form of _____.
A) recognition
B) guarantee
C) assurance
D) compensation

Question

Quizplus · Accepted Answer

Giving discounts to employees is a form of recognition, which acknowledges the effort and contribution of employees in providing quality service to customers. It also reinforces a positive behavior among employees and motivates them to continue providing excellent service. Guarantee refers to the assurance that customers receive a specific level of quality and consistency in the service provided. Assurance is the confidence that customers have in the service provider's ability to deliver the service promised. Compensation refers to payment or benefits given to employees as a reward for their work or to compensate for any damages or inconvenience caused to customers.

In the Context of Service-Encounter Design, Giving Discounts to Employees