Scenario-Based Questions You Have Successfully Managed One of the Plants

Scenario-Based Questions You have successfully managed one of the plants of your company over a period of 5 years. You built a climate of openness and trust in your plant and have a longstanding history of honesty, dialogue, and teamwork. Based on your record of success, you have just been transferred to a much larger but less successful plant. This plant has a history of union-management conflict and the last plant manager had to be hospitalized due to stress.
-The committee has sent out questionnaires to all the employees. The response rate was a dismal 10 percent. Most of the respondents indicated that the questionnaire was a waste of their time and that management should cease their attempt at employee manipulation. The committee is disheartened and wants to quit. You tell the committee:

A) they are a dismal failure and they are all dismissed from the committee.
B) they did a nice job trying but the plant and its employees are beyond hope.
C) it is time for a more direct approach of discipline and control.
D) to keep trying - questionnaires may not have been the right tool to use.