Question 1

Delayering refers to the practice of eliminating hierarchical barriers from an organization.

Accepted Answer

The answer of Delayering refers to the practice of eliminating...

Question 2

One of the advantages of diagnostic interviews over questionnaires is that interviews:

Accepted Answer

Diagnostic interviews allow for a deeper understanding of issues by enabling the interviewer to ask follow-up questions, clarify responses, and explore topics in more depth, thus generating detailed insights into the dynamics of an organization.

Question 3

Psychological safety is created through a series of conscious power equalization steps.

Accepted Answer

Psychological safety in teams or organizations is fostered by creating an environment where power dynamics are minimized, allowing all members to feel comfortable expressing their thoughts, questions, and concerns without fear of negative consequences. This involves conscious efforts to equalize power distribution, encourage open communication, and promote inclusivity.

Question 4

Egalitarianism aims to increase representation from multiple levels into the dialogue.

Accepted Answer

The answer of Egalitarianism aims to increase representation from multiple...

Question 5

Diagnosis can create a consensus among the stakeholders, not just about what needs to be changed, but also how to bring about that change.

Accepted Answer

Diagnosis helps in understanding the problem comprehensively, which in turn facilitates agreement among stakeholders on both the necessary changes and the strategies for implementing those changes.

Question 6

Organizational silence is caused by horizontal and vertical power distances.

Accepted Answer

Organizational silence often occurs due to both horizontal and vertical power distances, as these power dynamics can create environments where employees feel unable or fearful to share their opinions, concerns, or feedback, leading to a lack of open communication within the organization.

Question 7

There are two basic forms of data collection: questionnaires and interviews.

Accepted Answer

There are multiple forms of data collection beyond questionnaires and interviews, including observations, experiments, document or record reviews, and more.

Question 8

Which of the following is NOT an advantage of using interviews in the initial stage of change?

Accepted Answer

Interviews in the initial stage of change are more qualitative in nature, focusing on collecting rich, detailed information, starting dialogues, and potentially enhancing communication skills rather than providing extensive quantifiable data. Quantifiable data is typically gathered through surveys or other quantitative methods, not interviews.

Question 9

In order to be useful, dialogue must be structured in such a way as to arrive at the specific desired conclusions determined beforehand. (False; Easy; p. 57)

Accepted Answer

Dialogue is a process of exploration and can lead to unexpected insights and conclusions, not necessarily predetermined ones.

Question 10

Centralizing pushes decision making down to lower levels and can occur separately or be combined with delayering.

Accepted Answer

Centralizing refers to concentrating decision-making authority at higher levels of an organization, whereas pushing decision making down to lower levels is known as decentralizing.

Question 11

Ideally, diagnosis targets only specific elements of the organization.

Accepted Answer

Ideally, organizational diagnosis should be comprehensive, considering multiple elements and their interactions within the organization to understand its current state and issues fully.

Question 12

Which of the following data collection lends itself to being validated on a wider scale?

Accepted Answer

Questionnaires can be distributed to a large number of people across various demographics, making it easier to validate the data on a wider scale compared to methods like interviews, observations, or dialogues, which are more qualitative and subjective in nature.

Question 13

After-action reviews are valuable because they:

Accepted Answer

After-action reviews lead to quick performance improvement by allowing teams to discuss what happened, why it happened, and how it can be done better.

Question 14

Which of the following statement is correct?

Accepted Answer

All the statements are correct. A) Involving employees in data collection increases their commitment to change by giving them a sense of ownership. B) Organizational members often have deep insights into aspects of the organization that are not immediately visible but are crucial for its functioning. C) Participation in data collection equips employees with the skills needed for continuous data collection, fostering a culture of continuous improvement.

Question 15

In the data collection stage, employees enter into a process, typically facilitated by a consultant, to analyze the data, make sense of what they have learned, and consider the steps to take to act upon that learning.

Accepted Answer

The description provided refers to the data analysis or interpretation stage, not the data collection stage. Data collection is the process of gathering information, while analysis involves making sense of the data collected.

Question 16

Discovery is the process of systematically collecting data about the organization using a systemic framework.

Accepted Answer

The answer of Discovery is the process of systematically collecting...

Question 17

Feedback refers to the process of sending information concerning the effectiveness of one's actions and performance.

Accepted Answer

The answer of Feedback refers to the process of sending...

Question 18

In structured interviews, the interviewer prepares a set of questions to be asked of all respondents.

Accepted Answer

In structured interviews, the interviewer follows a predetermined set of questions, ensuring that the same questions are asked in the same way to all interviewees, which helps in making comparisons and analyzing responses systematically.

Question 19

Speaking openly and honestly can be a risky undertaking in organizations.

Accepted Answer

Open and honest communication can sometimes be perceived as threatening or challenging to established norms, power structures, or the status quo within organizations, potentially leading to negative repercussions for the individual speaking out.

Question 20

A diagnostic framework is a description of the best work process for a company.

Accepted Answer

A diagnostic framework is a tool or model used to identify, understand, and address problems or challenges within an organization, not just a description of the best work process.

Quiz 3: Mutual Engagement and Shared Diagnosis