The First Step of Managing External Stakeholder Relationships Is to Identify

The first step of managing external stakeholder relationships is to identify whom the stakeholders are. The second step is to ________.

A) determine what particular interests or concerns these stakeholders might have
B) determine how many stakeholders there are in each stakeholder group
C) determine what specific approach should be used to manage the stakeholder relationship
D) determine what the courts might do when a stakeholder files a claim against the organization