The Memorandum (Scenario)
Jamil is an engineer by training and manager of a work team that consists of two engineers, four production workers, an accountant, and a purchasing manager. They are about to embark on a new project for their company. Jamil has prepared a memorandum explaining to them the objectives of the work team. Some of the production workers and the accountant have come to see Jamil and ask for clarification about the memorandum.
-Jamil held a meeting with the work team to determine what had gone wrong. It was determined that members of the work team had many varied experiences in the company, different technical backgrounds, and varying emotions about working on the assignment. These differences among the work team members created ________ for Jamil's communication.
A) decoding
B) feedback
C) noise
D) encoded messages

Question

Quizplus · Accepted Answer

The differences in experiences, technical backgrounds, and emotions among the team members created "noise" in Jamil's communication, which hindered the clear understanding of the memorandum.

The Memorandum (Scenario) Jamil Is an Engineer by Training and Manager of a Manager