Types of Communication Networks (Scenario)
Rami is a regional sales manager for a health care information technology firm called AfiaTecx, based in Amman, Jordan. Rami is responsible for overseeing 15 salespeople covering the whole of the Levant. When the company was smaller and there were fewer salespeople, communication flowed freely from the field back into all areas of the home office customer service, development, accounting and finance, and top management. However, as the company has grown, its structure has become more mechanistic. Management demanded that communications to and from the field flow according to the formal chain of command. As a result, the firm has been slower to recognize shifts in the market and respond to important market-based information delivered by the sales force. As a result, salespeople have become more reluctant to forward information to the home office because they perceive that it won't be acted upon anyway. The management team has asked Rami to review this issue and provide recommendations for improving this situation.
-In times past, information flowed freely from the sales force to all areas of the home office. This is most representative of what kind of communications network?
A) wheel network
B) all-channel network
C) chain network
D) informal network

Question

Quizplus · Accepted Answer

The scenario describes a situation where information flowed freely among all members, which is characteristic of an all-channel network where every member can communicate with every other member.