Which of the following would be considered a lagging measure in a restaurant using the cause-and-modeling method of data mining?
A) a manager who is having trouble meeting the daily demands
B) a waiter's behavior toward a customer
C) an accurately billed meal
D) a satisfied customer

Question

Quizplus · Accepted Answer

Lagging measures are outcomes that occur as a result of past actions, which cannot be changed immediately. A satisfied customer is a result of various factors such as service quality, food quality, and overall experience, making it a lagging measure because it reflects the outcome of all restaurant operations and interactions.

Which of the Following Would Be Considered a Lagging Measure