All of the following communication strategies can help calm an unruly customer and promote effective problem solving except
A) do not take a complaint personally.
B) accommodate an angry customer's demands.
C) listen attentively and ask questions.
D) try to separate the issues from the emotions.
E) make statements that show you empathize.

Question

Quizplus · Accepted Answer

Accommodating an angry customer's demands without considering the feasibility or fairness can lead to unrealistic expectations and may not effectively resolve the issue.

All of the Following Communication Strategies Can Help Calm an Unruly