One of Garvin's 8 factors that comprise quality as viewed by the customer is serviceability. Serviceability refers to the________.
A) product or service characteristic where it can be counted upon not to fail
B) customer viewed dependability of the product or service
C) speed of repair when quality problems arise
D) the frequency of repair
Correct Answer:
Verified
Q8: Identifying specific customer needs and then matching
Q9: Considering a competency-success factor alignment matrix, when
Q10: _ (ESI) is a key element of
Q11: All of the following are the primary
Q12: When managers emphasize efficient operations over appropriate
Q14: There are four supply chain cost-reduction strategies
Q15: A major goal of the supply chain
Q16: Motorola established its 6-sigma quality improvement program
Q17: The term _ was coined to signify
Q18: A _ is something that your company
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents