Question 1

Fill in the Blank(s)
-Identifying specific customer needs and then matching the company's promises and capabilities to those needs is the key to implementing a successful customer ________strategy.

Accepted Answer

The answer of Fill in the Blank(s)
-Identifying specific customer needs...

Question 2

Fill in the Blank(s)
-________________________(CRM) software has increased the sophistication of customer segmentation by incorporating data-capturing, storage, and analysis capabilities to help companies create customer profiles.

Accepted Answer

The answer of Fill in the Blank(s)
-________________________(CRM) software has increased...

Question 3

Fill in the Blank(s)
-The following are several key steps that are critical to creating a supply chain flexibility culture.
$\bullet$ ________workers and organize work in multifunctional teams.
$\bullet$Design performance measures to value fast-cycle capabilities.
$\bullet$Develop information systems to track activities and share information.
The following are the eight attributes developed by Garvin that define product quality:

Accepted Answer

The answer of Fill in the Blank(s)
-The following are several...

Question 4

Fill in the Blank(s)
-Customer ________factors are the capabilities that first-tier customers need to satisfy their downstream customers.

Accepted Answer

The answer of Fill in the Blank(s)
-Customer ________factors are the...

Question 5

Identifying specific customer needs and then matching the company's promises and capabilities to those needs is the key to implementing a successful customer fulfillment strategy. Explain in detail a minimum of 3 of those typical customer needs.

Accepted Answer

The answer of Identifying specific customer needs and then matching...

Question 6

Fill in the Blank(s)
-Opportunities to deliver customer value occur in five areas: cost, flexibility, delivery, innovation and_______

Accepted Answer

The answer of Fill in the Blank(s)
-Opportunities to deliver customer...

Question 7

Fill in the Blank(s)
-Meeting customers' needs better than the competition creates________ and yields valuable long-term relationships.

Accepted Answer

The answer of Fill in the Blank(s)
-Meeting customers' needs better...

Question 8

Fill in the Blank(s)
-A core________ is something that your company does so well that it provides the company a competitive advantage.

Accepted Answer

The answer of Fill in the Blank(s)
-A core________ is something...

Question 9

Fill in the Blank(s)
-The key to satisfying customers is to understand their ________ so that unique products and services can be developed to meet those ________.

Accepted Answer

The answer of Fill in the Blank(s)
-The key to satisfying...

Question 10

Fill in the Blank(s)
-A method of determining actual costs of a product or process cited in the text as________ costing ties specific costs directly to the customers that create them.

Accepted Answer

The answer of Fill in the Blank(s)
-A method of determining...

Question 11

Fill in the Blank(s)
-Customer________ , the identification of unique groups of customers who possess similar needs, helps managers develop the products and establish the systems needed to fulfill the needs of different customer groups.

Accepted Answer

The answer of Fill in the Blank(s)
-Customer________ , the identification...

Question 12

Fill in the Blank(s)
-Pareto principle suggests that about 80 percent of sales are generated by about___ percent of all customers.

Accepted Answer

The answer of Fill in the Blank(s)
-Pareto principle suggests that...

Question 13

Fill in the Blank(s)
-Customer success strategies consist of (1) a clearly communicated goal to help customers succeed, (2) a clear understanding of downstream requirements, (3) investments in customer-valued capabilities, (4) _________provided to customers, and (5) resources shared with customers.

Accepted Answer

The answer of Fill in the Blank(s)
-Customer success strategies consist...

Question 14

Fill in the Blank(s)
-________-are the "bells and whistles" or extras that distinguish a product from competitors' offerings.

Accepted Answer

The answer of Fill in the Blank(s)
-________-are the "bells and...

Question 15

Fill in the Blank(s)
-Sourcing, operations, and _______play key roles in building a delivery capability.

Accepted Answer

The answer of Fill in the Blank(s)
-Sourcing, operations, and _______play...

Question 16

Fill in the Blank(s)
-________-refers to the primary operating characteristics of the product.

Accepted Answer

The answer of Fill in the Blank(s)
-________-refers to the primary...

Question 17

Fill in the Blank(s)
-The following are several key steps that are critical to creating a supply chain flexibility culture.
$\bullet$Make cycle time a priority throughout the organization.
$\bullet$Map processes to make them visible.
$\bullet$ ________against customer requirements and competitors' capabilities

Accepted Answer

The answer of Fill in the Blank(s)
-The following are several...

Question 18

Fill in the Blank(s)
-When a customer makes a purchase, he/she is buying a set of_______.

Accepted Answer

The answer of Fill in the Blank(s)
-When a customer makes...

Question 19

Fill in the Blank(s)
-Experience has shown that simplifying the operating environment and creating a fluid organizational culture promotes ________regarding customer value trade-offs.

Accepted Answer

The answer of Fill in the Blank(s)
-Experience has shown that...

Question 20

Fill in the Blank(s)
-A negative_______ between customer expectations and customer experience leads to customer dissatisfaction.

Accepted Answer

The answer of Fill in the Blank(s)
-A negative_______ between customer...

Quiz 2: Customer Fulfillment Strategies

Fill in the Blank(s) -Identifying specific customer needs and then matching the company's promises and capabilities to those needs is the key to implementing a successful customer ________strategy.

Fill in the Blank(s) -________________________(CRM) software has increased the sophistication of customer segmentation by incorporating data-capturing, storage, and analysis capabilities to help companies create customer profiles.

Fill in the Blank(s) -Customer ________factors are the capabilities that first-tier customers need to satisfy their downstream customers.

Identifying specific customer needs and then matching the company's promises and capabilities to those needs is the key to implementing a successful customer fulfillment strategy. Explain in detail a minimum of 3 of those typical customer needs.

Fill in the Blank(s) -Opportunities to deliver customer value occur in five areas: cost, flexibility, delivery, innovation and_______

Fill in the Blank(s) -Meeting customers' needs better than the competition creates________ and yields valuable long-term relationships.

Fill in the Blank(s) -A core________ is something that your company does so well that it provides the company a competitive advantage.

Fill in the Blank(s) -The key to satisfying customers is to understand their so that unique products and services can be developed to meet those .

Fill in the Blank(s) -A method of determining actual costs of a product or process cited in the text as________ costing ties specific costs directly to the customers that create them.

Fill in the Blank(s) -Customer________ , the identification of unique groups of customers who possess similar needs, helps managers develop the products and establish the systems needed to fulfill the needs of different customer groups.

Fill in the Blank(s) -Pareto principle suggests that about 80 percent of sales are generated by about___ percent of all customers.

Fill in the Blank(s) -Customer success strategies consist of (1) a clearly communicated goal to help customers succeed, (2) a clear understanding of downstream requirements, (3) investments in customer-valued capabilities, (4) _________provided to customers, and (5) resources shared with customers.

Fill in the Blank(s) -________-are the "bells and whistles" or extras that distinguish a product from competitors' offerings.

Fill in the Blank(s) -Sourcing, operations, and _______play key roles in building a delivery capability.

Fill in the Blank(s) -________-refers to the primary operating characteristics of the product.

Fill in the Blank(s) -When a customer makes a purchase, he/she is buying a set of_______.

Fill in the Blank(s) -Experience has shown that simplifying the operating environment and creating a fluid organizational culture promotes ________regarding customer value trade-offs.

Fill in the Blank(s) -A negative_______ between customer expectations and customer experience leads to customer dissatisfaction.

Quiz 2: Customer Fulfillment Strategies

Fill in the Blank(s) -Identifying specific customer needs and then matching the company's promises and capabilities to those needs is the key to implementing a successful customer ________strategy.

Fill in the Blank(s) -________________________(CRM) software has increased the sophistication of customer segmentation by incorporating data-capturing, storage, and analysis capabilities to help companies create customer profiles.

Fill in the Blank(s) -Customer ________factors are the capabilities that first-tier customers need to satisfy their downstream customers.

Identifying specific customer needs and then matching the company's promises and capabilities to those needs is the key to implementing a successful customer fulfillment strategy. Explain in detail a minimum of 3 of those typical customer needs.

Fill in the Blank(s) -Opportunities to deliver customer value occur in five areas: cost, flexibility, delivery, innovation and_______

Fill in the Blank(s) -Meeting customers' needs better than the competition creates________ and yields valuable long-term relationships.

Fill in the Blank(s) -A core________ is something that your company does so well that it provides the company a competitive advantage.

Fill in the Blank(s) -The key to satisfying customers is to understand their ________ so that unique products and services can be developed to meet those ________.

Fill in the Blank(s) -A method of determining actual costs of a product or process cited in the text as________ costing ties specific costs directly to the customers that create them.

Fill in the Blank(s) -Customer________ , the identification of unique groups of customers who possess similar needs, helps managers develop the products and establish the systems needed to fulfill the needs of different customer groups.

Fill in the Blank(s) -Pareto principle suggests that about 80 percent of sales are generated by about___ percent of all customers.

Fill in the Blank(s) -Customer success strategies consist of (1) a clearly communicated goal to help customers succeed, (2) a clear understanding of downstream requirements, (3) investments in customer-valued capabilities, (4) _________provided to customers, and (5) resources shared with customers.

Fill in the Blank(s) -________-are the "bells and whistles" or extras that distinguish a product from competitors' offerings.

Fill in the Blank(s) -Sourcing, operations, and _______play key roles in building a delivery capability.

Fill in the Blank(s) -________-refers to the primary operating characteristics of the product.

Fill in the Blank(s) -When a customer makes a purchase, he/she is buying a set of_______.

Fill in the Blank(s) -Experience has shown that simplifying the operating environment and creating a fluid organizational culture promotes ________regarding customer value trade-offs.

Fill in the Blank(s) -A negative_______ between customer expectations and customer experience leads to customer dissatisfaction.

Fill in the Blank(s) -The key to satisfying customers is to understand their so that unique products and services can be developed to meet those .