Mason works at LoftCo, Inc., studying and improving operational efficiencies. The performance measures he gathers include determining the number of defective units produced in a week. Mason is focused on the internal processes perspective of the balanced scorecard performance management system.

Question

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Mason's work on studying and improving operational efficiencies, specifically by measuring the number of defective units, aligns with the internal processes perspective of the balanced scorecard, which focuses on the internal operational goals and performance.

Mason Works at LoftCo, Inc