The balanced scorecard focuses on lagging indicators such as actual sales volume rather than including leading indicators such as customer satisfaction.
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Q25: The balanced scorecard is named for its
Q26: The balanced scorecard has four performance perspectives:
Q27: A strategy map links the four perspectives
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Q30: Strategic initiatives are interchangeable with strategic objectives.
Q31: The balanced scorecard has five performance perspectives:
Q32: Miguel works at LoftCo, Inc., and has
Q33: Jerome works at LoftCo, Inc., in research
Q34: Mason works at LoftCo, Inc., studying and
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