Question 1

When working with groups of people, practitioners must watch everyone's body language or nonverbal communication.

Accepted Answer

Observing body language or nonverbal communication is essential for practitioners working with groups to understand unspoken feelings, reactions, and dynamics within the group, enhancing communication and intervention strategies.

Question 2

Repeated practice of the practitioner skills will
A) Eventually bore you.
B) Develop your confidence and sense of competence.
C) Have a negative effect on your efficacy as a practitioner.
D) Let clients know that you are a beginning practitioner.

Accepted Answer

Repeated practice of the practitioner skills will develop your confidence and sense of competence.

Question 3

All cultures communicate involvement or attending in the same way.

Accepted Answer

Different cultures have varying norms and practices for showing involvement or attention, such as eye contact, physical distance, and verbal and non-verbal cues, which can differ significantly from one culture to another.

Question 4

Being a good observer helps practitioners better understand what clients are communicating.

Accepted Answer

Being a good observer allows practitioners to pick up on non-verbal cues, subtle behaviors, and changes in mood or demeanor, which can provide deeper insights into what clients are communicating beyond their words.

Question 5

All of the following are ways to attend EXCEPT
A) Maintaining a rapid pace in speech to ensure that there are no awkward silences.
B) Having an open and accessible body posture.
C) Using minimal encouragement.
D) Maintaining regular eye contact unless inappropriate.

Accepted Answer

Maintaining a rapid pace in speech is not a way to attend; it can actually hinder effective communication by not allowing space for the other person to think and respond. Attending involves being present and engaged in the conversation, which includes open body posture, minimal encouragements, and appropriate eye contact.

Question 6

In groups, the practitioner should
A) Not only look at the person speaking but also scan the other group members.
B) Only look at the person who is speaking and give him or her undivided attention.
C) Direct all questions to the person who is talking
D) Encourage members to refrain from speaking to other members of the group.

Accepted Answer

In group settings, it's important for the practitioner to observe all members, not just the one speaking, to gauge reactions and dynamics within the group. This helps in understanding the group as a whole and addressing any underlying issues.

Question 7

Good peer supervisor do which of the following
A) Criticizing the practitioner's behavior and letting them know what you would have done in their situation.
B) Observing closely and providing constructive criticism.
C) Just praising the practitioner for a job well done.
D) Making your own comments and observations to the client during the session.

Accepted Answer

Good peer supervision involves observing closely and providing constructive criticism to help the practitioner improve their skills and approach. This is a supportive and developmental process aimed at enhancing professional practice.

Question 8

Generally, what is communicated verbally is closer to the truth than what is communicated non-verbally.

Accepted Answer

Non-verbal communication often reveals more genuine emotions and intentions, as it is less consciously controlled than verbal communication.

Question 9

Why are careful observations important?
A) They allow you not to listen to what the client says.
B) They supplement what the client tells you verbally.
C) They may provide interesting information about the client but do not provide any critical information.
D) They always contradict the client's verbal information.

Accepted Answer

Careful observations are important because they can provide additional insights and information that supplement what the client communicates verbally, helping to form a more complete understanding of the client's situation or condition.

Question 10

Readiness to be involved and to be fully present can be communicated in several ways including all of the following EXCEPT
A) Leaning slightly forward with a relaxed body posture.
B) Sit in an open and accepting way with arms unfolded.
C) Maintain facial expressions that are congruent with whatever is being discussed.
D) Speaking more than the client and leading the entire session.

Accepted Answer

Speaking more than the client and leading the entire session does not communicate readiness to be involved and fully present in a supportive manner. It rather indicates a lack of active listening and client-centered interaction, which are crucial for effective communication and support.

Question 11

Feeling truly listened to helps the client develop a sense of trust, be more inclined toward self-reflection, and experience respect and caring from the practitioner.

Accepted Answer

Active listening by the practitioner fosters a therapeutic relationship where the client feels valued and understood, which in turn enhances trust, encourages self-reflection, and conveys respect and caring.

Question 12

The advantage to having two leaders in a group session is that
A) One leader can scan the group while the other one is leading.
B) Each leader does not have to care about the clients as much.
C) Leaders do not have to make any observations during the session since they can depend on the other leader to do so.
D) Dual relationships are allowed in this case since both leaders have relationships with the members of the group.

Accepted Answer

Having two leaders in a group session allows for a division of tasks where one leader can focus on facilitating the session while the other observes group dynamics and individual behaviors, enhancing the effectiveness of the session. Choices B, C, and D are incorrect as they suggest unethical or ineffective practices.

Question 13

Listening involves all of the following EXCEPT
A) Developing your own thoughts and conceptualizations of the client while the client is speaking.
B) Noticing the client's communication style.
C) Noticing pauses, silence and changes in usual patterns of speech.
D) Resisting the temptation to talk to fill the silences.

Accepted Answer

Developing your own thoughts and conceptualizations of the client while the client is speaking is not part of listening. Listening involves focusing on the speaker to understand their message, not formulating your own ideas or judgments during the process.

Question 14

Nervous and distracting behaviors are appropriate during the session since they signal to the client the genuine emotions of the practitioner.

Accepted Answer

Nervous and distracting behaviors are generally considered unprofessional and can undermine the client's confidence in the practitioner's abilities, disrupting the effectiveness of the session.

Question 15

Which of the following is NOT an appropriate way for the peer supervisor to give feedback?
A) Give specific feedback.
B) Give clear and direct feedback.
C) Give feedback that is focused on the person and not the behavior.
D) Give accurate feedback.

Accepted Answer

Feedback should be focused on the behavior rather than the person to avoid making it seem like a personal attack and to ensure it is constructive.

Question 16

Self-assessment and self-evaluation involve
A) Defining goals related to professional development and identifying both strengths and areas for growth.
B) Identifying weaknesses and blaming yourself for ineffective use of skills.
C) Only assessing your strengths.
D) Attending your own counseling and identifying whether you've reached your personal goals.

Accepted Answer

Self-assessment and self-evaluation involve defining goals related to professional development and identifying both strengths and areas for growth, which allows for a balanced view of one's abilities and areas needing improvement.

Question 17

Attending involves
A) Going to class.
B) Focusing only on the words of the client.
C) Being completely focused on the client.
D) Dividing your time between listening to your client and focusing on your own thoughts.

Accepted Answer

Attending in a therapeutic or counseling context means being completely focused on the client, including their words, body language, and emotions, to fully understand and support them. Choices A, B, and D do not accurately describe the concept of attending in this context.

Question 18

When a practitioner identifies perceived strengths and weaknesses after a practice exercise, s/he is
A) Engaging in self-criticism.
B) Defending himself or herself to the peer supervisor.
C) Engaging in self-assessment and self-evaluation.
D) Being inappropriate since the focus should be on the client and not the practitioner.

Accepted Answer

Engaging in self-assessment and self-evaluation is a reflective practice that helps practitioners understand their strengths and weaknesses to improve their skills and effectiveness. It is a constructive process aimed at professional development, not self-criticism or defensiveness, and it appropriately focuses on the practitioner's performance to ultimately benefit client care.

Question 19

Which one of the following is NOT considered minimal encouragement?
A) Saying "uh-huh"
B) Tapping your foot
C) Repeating the last word in your client's sentence
D) Nodding

Accepted Answer

Tapping your foot is not considered minimal encouragement because it is more of a nervous or impatient gesture rather than an active listening technique or a way to encourage the speaker to continue. Minimal encouragement typically involves verbal cues like "uh-huh," repeating words to show understanding, or non-verbal cues like nodding, which indicate that you are paying attention and encourage the speaker to continue.

Question 20

Which of the following is one of the things that might aid you in truly listening and understanding?
A) Always interpreting the client's words.
B) Lacking knowledge about the client's culture.
C) Being influenced by personal biases and prejudices.
D) Being aware of the client's nonverbal as well as verbal communication.

Accepted Answer

Being aware of both nonverbal and verbal communication is crucial for truly understanding and listening to someone. Nonverbal cues can provide additional context and insight into the speaker's feelings and intentions, enhancing comprehension beyond just the words spoken.

Quiz 5: Developing Working Relationships

When working with groups of people, practitioners must watch everyone's body language or nonverbal communication.

Repeated practice of the practitioner skills will

All cultures communicate involvement or attending in the same way.

Being a good observer helps practitioners better understand what clients are communicating.

All of the following are ways to attend EXCEPT

In groups, the practitioner should

Good peer supervisor do which of the following

Generally, what is communicated verbally is closer to the truth than what is communicated non-verbally.

Why are careful observations important?

Readiness to be involved and to be fully present can be communicated in several ways including all of the following EXCEPT

Feeling truly listened to helps the client develop a sense of trust, be more inclined toward self-reflection, and experience respect and caring from the practitioner.

The advantage to having two leaders in a group session is that

Listening involves all of the following EXCEPT

Nervous and distracting behaviors are appropriate during the session since they signal to the client the genuine emotions of the practitioner.

Which of the following is NOT an appropriate way for the peer supervisor to give feedback?

Self-assessment and self-evaluation involve

Attending involves

When a practitioner identifies perceived strengths and weaknesses after a practice exercise, s/he is

Which one of the following is NOT considered minimal encouragement?

Which of the following is one of the things that might aid you in truly listening and understanding?