While benchmarking is an inward looking process of quality improvement, continuous improvement is an outward looking process that extends outside the organization.

Question

Quizplus · Accepted Answer

Benchmarking is an outward-looking process that involves comparing an organization's processes and performance metrics to industry bests or best practices from other organizations, while continuous improvement is an inward-looking process focused on enhancing internal processes.

While Benchmarking Is an Inward Looking Process of Quality Improvement