Question 1

The union and management agreement that allows non-union people to be hired but requires that they join the union after a probationary period creates which of the following type of shop?

Accepted Answer

A union shop is an arrangement where employees must join the union within a certain period after being hired.

Question 2

When Vincent Cappio began acting in commercials,he was required to join a union that represents actors.Then he was forced to wait on the set for eight hours before appearing in a scene as a clumsy waiter.He was upset when the director decided to eliminate his performance from the finished ad.He was even more upset when the production company that was shooting the commercial said that he was not getting paid.To whom would Cappio complain about not being paid?

Accepted Answer

In situations where an actor is not paid for their work, the appropriate party to address the complaint would typically be the shop steward. The shop steward is a union representative on site or within a specific workplace, responsible for representing members' interests, including issues related to work conditions and pay disputes.

Question 3

When union members carry signs and parade back and forth in front of the employer's site,they are engaging in which of the following?

Accepted Answer

Picketing is a form of protest where union members march in front of their employer's site carrying signs to raise awareness for their cause. It is a common tactic used by unions during negotiations or a strike to pressure the employer to meet their demands. A lockout is when the employer shuts down the operation and locks out workers, usually in response to a strike. Strike advertising is a campaign designed to communicate the union's position to the public through advertising, such as commercials or billboards. Boycotting is a form of protest where consumers refuse to buy a company's products or services to put pressure on the company to change its practices.

Question 4

If the workers do not have to join the union,and they do not pay dues or fees to the union,a unionized company has which of the following type of shop?

Accepted Answer

An open shop is a workplace where employees are not required to join or financially support a union.

Question 5

Which of the following is a branch union that represents a specified area or even a specific plant?

Accepted Answer

A local union represents a specific area or plant within a larger union organization. Task-oriented union refers to a union that focuses on a particular job or function within an organization. Controlled union and restricted union are not commonly used terms in the context of labor unions.

Question 6

Allyson,a unionized worker,believes she has a grievance because her supervisor made her work an hour longer than usual for several days and has refused to pay her any overtime.Which of the following individuals should she contact with her complaint?

Accepted Answer

As a unionized worker, Allyson should reach out to her shop steward in order to file a grievance regarding her supervisor's actions. The shop steward is responsible for representing the workers in their union and assisting with any workplace concerns or issues. The national union president may not be familiar with the specific situation and would likely refer Allyson back to her local shop steward or union representative. The arbitrator is an impartial third party that would be involved in the dispute resolution process if the grievance were to escalate. Contacting the company's president may not be the appropriate course of action at this stage of the grievance process.

Question 7

Which of the following is a union that consists of many local unions in a particular industry,skilled trade,or geographic area and thus represents workers throughout an entire country?

Accepted Answer

A national union consists of many local unions in a particular industry, skilled trade, or geographic area and represents workers throughout an entire country. Options A, B, and C do not accurately describe this type of union.

Question 8

Mr.Smythe uses communication and persuasion as his tools to help unions and employers negotiate.Smythe can suggest compromises but cannot issue a binding decision.He is performing which of the following roles?

Accepted Answer

Mr. Smythe is performing the role of a mediator, as he helps unions and employers negotiate by suggesting compromises but cannot issue a binding decision.

Question 9

Kent Lockhart has been hired by Owings Enterprises to work on an assembly line in its small engine division.He understands that he will be on probation for 30 days and then must join the union.Owings Enterprise has which of the following type of shop?

Accepted Answer

A union shop requires employees to join the union after a certain period of employment, which aligns with Kent's situation of joining the union after 30 days.

Question 10

Hanson Aquatics manufactures navigational equipment.As a new Hanson employee,Peter Nkata was told that even if he decides not to join the union that represents the company's employees,he must pay the dues.Hanson has which of the following type of shop?

Accepted Answer

Hanson Aquatics has an agency shop, which means that all employees are required to pay union dues even if they choose not to join the union. This is different from a closed shop, which only allows union members to be hired, or an open shop, which allows employees to choose whether or not to join the union and pay dues. A membership-optional shop is not a recognized type of shop.

Question 11

Which of the following is the settling of a labour-management dispute by having a third party make a binding decision?

Accepted Answer

Arbitration is the settling of a labour-management dispute by having a third-party (the arbitrator) make a binding decision.

Question 12

In which of the following shops does the worker not have to join the union but must pay dues to cover union expenses?

Accepted Answer

An agency shop is a workplace where employees are not required to be members of the union, but they are required to pay union dues to cover the cost of collective bargaining and other union expenses. In a closed shop, employees must be union members before being hired. In a managed shop, the employer determines whether the shop will be unionized or not. In an open shop, employees have the option to join or not join the union, and paying dues is not mandatory.

Question 13

In a union,the shop steward performs which of the following duties?

Accepted Answer

The shop steward represents union members in complaints to management.

Question 14

Which of the following best describes collective bargaining?

Accepted Answer

Collective bargaining is the process of negotiating labour agreements between a union or group of employees and an employer. It involves discussions and compromises on issues such as wages, benefits, and working conditions.

Question 15

What is the final stage in a typical employee grievance procedure?

Accepted Answer

Arbitration is the final stage in a typical employee grievance procedure where a neutral third party makes a binding decision on the dispute between the employer and the employee or the union representing the employee.

Question 16

Robin Banyan applied for a job at Shane Printing,which is unionized.She was told that she need not join the union and did not have to pay union dues if she did not want to.Shane Printing's labour contract supports which of the following type of shop?

Accepted Answer

Shane Printing's labour contract supports an open shop, which allows employees to decide whether or not they want to join the union or pay union dues. In a closed shop, employees are required to be members of the union to be able to work for the company. In an agency shop, non-union employees are required to pay a fee to the union for the services they receive. In a union shop, all employees are required to join the union once they are hired.

Question 17

Which of the following is the length of an employee's continuous service with a company?

Accepted Answer

Seniority refers to an employee's length of service with a company. Superincumbency refers to a legal concept related to property rights, continuity is a more general term that can refer to many things, and job prerogative refers to the rights and privileges of a particular job or position.

Question 18

An arbitrator performs which of the following functions?

Accepted Answer

An arbitrator makes a decision called an award, which is a final and binding decision on both management and the union. Therefore, options A and C, which suggest the arbitrator can make a nonbinding decision on either management or the union, are incorrect. Option D suggests that the arbitrator presents suggestions to persuade the union and management to settle, which is not necessarily the case; the arbitrator's role is to make a final decision based on the evidence presented during the arbitration process.

Question 19

Which of the following is a formal complaint by an employee or by the union that management has violated some part of the contract?

Accepted Answer

A formal complaint by an employee or by the union that management has violated some part of the contract is called a Grievance.

Question 20

Abed Mahomet works for a food service that provides prepared entrees to restaurants.The food service's workers are represented by a union,but Mahomet pays no dues to the union and is not a member.Mahomet works in which of the following type of shop?

Accepted Answer

Mahomet works in an open shop because he is not required to pay union dues or be a union member, even though there is a union representation for the workers in his workplace.

Quiz 12: Managing Human Resources and Labour Relations