Question 1

The physical and psychological consequences to stress are called:
A) distress
B) strains
C) stressors
D) eustress

Accepted Answer

The physical and psychological consequences to stress are called strains. Distress and eustress refer to the negative and positive forms of stress, respectively. Stressors are the external factors that cause stress.

Question 2

Role _____ is when our work expectations and what we think we should be doing don't match?the work we actually have to perform
A) conflict
B) ambiguity
C) overload
D) synchronization

Accepted Answer

Role conflict occurs when there is a mismatch between expected roles and the actual tasks performed.

Question 3

A person who is competitive and impatient might be called a(n):
A) optimist
B) pessimist
C) Type A personality
D) Type B personality

Accepted Answer

Type A personality traits often include a competitive and impatient nature, whereas Type B personality traits tend to be more relaxed and easy-going. Therefore, option C is the best choice. Options A and B are not related to the given characteristics, and option D is the opposite of what is being described.

Question 4

______ noise has less of an effect on employee behavior than do many other aspects of noise.
A) Intense
B) Intermittent
C) Constant
D) Loud

Accepted Answer

Constant noise refers to a steady or continuous background noise, such as the hum of an air conditioner or some machines. While any type of noise can be distracting, it has been found that constant noise has less of an effect on employee behavior compared to intermittent or intense noise. Intermittent noise refers to sounds that occur periodically, while intense noise is characterized by high sound pressure levels. These types of noise can draw the attention of employees, interrupting their workflow and causing stress and frustration. Therefore, the best choice is C, constant noise, for having less of an effect on employee behavior.

Question 5

Mary always asks her boss if she needs help and is willing to stay late. Beth talks negatively about her coworkers and keeps important information from them. Which of the following is true?
A) Neither Mary nor Beth is playing politics
B) Beth and Mary are both playing politics
C) Mary is playing negative politics
D) Beth and Mary are both playing negative politics

Accepted Answer

Mary is engaging in positive politics by offering help and showing dedication, while Beth is engaging in negative politics by talking negatively about coworkers and withholding information. Both behaviors are forms of workplace politics, but they have different impacts.

Question 6

Which of the following is true about gender and race differences in stress?
A) Men and minorities are most stressed
B) Minorities are more stressed than nonminorities
C) Men are more stressed than women
D) There are no sex or race differences in stress

Accepted Answer

Research consistently shows that minorities experience higher levels of stress than nonminorities due to discrimination, prejudice, and lack of resources. While men may experience higher levels of some types of stress (such as work-related stress), overall, minority individuals experience more stress than men.

Question 7

The human body cools down two different ways. These are through:
A) radiation and effective temperature
B) radiation and evaporation
C) evaporation and circadian rhythm
D) none of these

Accepted Answer

The answer of The human body cools down two different...

Question 8

Role _____ is when an individual's job duties and performance expectations are not clearlydefined.
A) conflict
B) ambiguity
C) overload
D) synchronization

Accepted Answer

Ambiguity refers to a lack of clarity or confusion in job duties and performance expectations. Conflict refers to a disagreement or opposition between individuals or groups. Overload refers to an excessive amount of work or responsibilities. Synchronization refers to coordinating different elements or schedules to work together in harmony.

Question 9

Which of the following aspects of noise would most reduce employee performance?
A) Noise that is high pitched
B) Noise that has a low frequency
C) Noise that is pleasant
D) Noise that is necessary

Accepted Answer

High-pitched noises tend to be more distracting and annoying to people, making it more difficult for them to focus and concentrate on their work. This can ultimately lead to reduced employee performance.

Question 10

Bob has been frustrated with his job for the last three months. He was given two new assignments to complete in addition to his regular duties. To make matters worse, his computer is too slow to handle the programs he needs to run. Bob's stress level can probably be explained by:
A) a lack of person-organization fit
B) role ambiguity
C) role conflict
D) role overload

Accepted Answer

Bob's stress level is most likely due to role overload, as he has been given two new assignments on top of his regular duties and is struggling with an inadequate computer system. This situation is an example of when an individual's workload or responsibilities exceed their capacity, leading to feelings of stress and frustration.

Question 11

Continued exposure to high levels of noise is associated with:
A) hearing loss and high blood pressure
B) increased levels of employee aggressiveness
C) increased incidents of worker illness
D) all of these

Accepted Answer

Continued exposure to high levels of noise can lead to hearing loss and high blood pressure. It can also cause stress and fatigue, which can increase incidents of worker illness, and potentially lead to increased employee aggressiveness. Therefore, choice D, all of these, is the correct answer.

Question 12

Type B personalities:
A) are likely to react negatively to stress
B) are opposite personalities
C) never feel stressed.
D) never feel stressed

Accepted Answer

The answer of Type B personalities:
A) are likely to react...

Question 13

Darnell was hired as a cook's assistant but all he has been doing for the past five months is clean tables and take out the trash. Darnell's stress level can probably be explained by:
A) a lack of person-organization fit
B) role ambiguity
C) role conflict
D) role overload

Accepted Answer

Darnell's stress likely stems from role conflict, as his job expectations as a cook's assistant are not being met, and he is instead performing tasks unrelated to his role.

Question 14

A non-smoker may not feel comfortable working for a tobacco company because of:
A) a lack of person-organization fit
B) role ambiguity
C) role synchronization
D) role overload

Accepted Answer

Person-organization fit refers to the compatibility between an individual and an organization. If a non-smoker is uncomfortable working for a tobacco company, it is an indication of a lack of fit between the individual's values and the company's values.

Question 15

Role ____ develops when employees feel they lack the skill or workplace resources to complete a task.
A) conflict
B) ambiguity
C) overload
D) synchronization

Accepted Answer

Role overload occurs when employees feel they lack the skill or resources to complete a task, leading to stress and decreased performance.

Question 16

Which of the following would be least likely to react negatively to stressors?
A) Type A personalities
B) Neurotics
C) Type B personalities
D) All three would react negatively

Accepted Answer

Type B personalities are characterized as being laid back and less prone to stress compared to Type A personalities who are more competitive and always on the go. Neurotics tend to be more prone to negative reactions and emotions in general, including in response to stressors. Therefore, Type B personalities would be least likely to react negatively to stressors.

Question 17

Stress that is converted to positive energy is called:
A) distress
B) strain
C) stressors
D) eustress

Accepted Answer

Eustress refers to stress that is viewed as beneficial or positive, and can motivate and energize individuals to perform well in tasks or situations.

Question 18

People who like to make decisions and take charge run into problems when they are hired by an organization that is team oriented. This trouble is probably the result of:
A) a lack of person-organization fit
B) role ambiguity
C) role synchronization
D) role overload

Accepted Answer

The problem described arises from a lack of person-organization fit, where the individual's personal style and values do not align with the team-oriented culture of the organization. This can lead to conflicts and frustration for both the individual and the organization.

Question 19

______ help reduce the potential for stress that comes from role conflict and role ambiguity.
A) Job descriptions
B) Venting emotions
C) Counselors
D) Performance appraisals

Accepted Answer

Job descriptions help clarify the expectations and responsibilities of a particular role, reducing the potential for role conflict and ambiguity. Venting emotions, counselors, and performance appraisals may be helpful in managing stress, but they do not directly address the issue of role conflict and ambiguity.

Question 20

The psychological and physical reaction to certain events or situations is called:
A) strain
B) stress
C) stressors
D) eustress

Accepted Answer

The answer of The psychological and physical reaction to certain...

Quiz 15: Stress Management: Dealing with the Demands of Life and Work.

The physical and psychological consequences to stress are called:

Role _____ is when our work expectations and what we think we should be doing don't match?the work we actually have to perform

A person who is competitive and impatient might be called a(n) :

______ noise has less of an effect on employee behavior than do many other aspects of noise.

Mary always asks her boss if she needs help and is willing to stay late. Beth talks negatively about her coworkers and keeps important information from them. Which of the following is true?

Which of the following is true about gender and race differences in stress?

The human body cools down two different ways. These are through:

Role _____ is when an individual's job duties and performance expectations are not clearlydefined.

Which of the following aspects of noise would most reduce employee performance?

Bob has been frustrated with his job for the last three months. He was given two new assignments to complete in addition to his regular duties. To make matters worse, his computer is too slow to handle the programs he needs to run. Bob's stress level can probably be explained by:

Continued exposure to high levels of noise is associated with:

Type B personalities:

Darnell was hired as a cook's assistant but all he has been doing for the past five months is clean tables and take out the trash. Darnell's stress level can probably be explained by:

A non-smoker may not feel comfortable working for a tobacco company because of:

Role ____ develops when employees feel they lack the skill or workplace resources to complete a task.

Which of the following would be least likely to react negatively to stressors?

Stress that is converted to positive energy is called:

People who like to make decisions and take charge run into problems when they are hired by an organization that is team oriented. This trouble is probably the result of:

______ help reduce the potential for stress that comes from role conflict and role ambiguity.

The psychological and physical reaction to certain events or situations is called: