When resistance to change is based on insufficient, incorrect, or misleading information, which of the following is the best approach that a manager can use to manage resistance to change?
A)Education and communication
B)Participation
C)Negotiation
D)Coercion
E)Change manipulation

Question

Quizplus · Accepted Answer

When resistance to change is based on insufficient, incorrect, or misleading information, the best approach that a manager can use to manage resistance to change is education and communication. This involves providing employees with accurate and complete information about the change, its rationale, and its benefits. By doing so, employees can overcome their resistance and better understand how the change will benefit them and the organization as a whole. This approach also helps to build trust and credibility between management and employees, which can lead to a more effective implementation of the change.

When Resistance to Change Is Based on Insufficient, Incorrect, or Misleading