An employee was fired for making an offensive race-related comment towards a customer that was caught on video and went viral. This situation could have been avoided by specifying the importance of following legal requirements during which human resource activity?

Question

Quizplus · Accepted Answer

Planning training is the human resource activity that could have helped avoid this situation. Training could include discussions about appropriate behavior in the workplace, diversity and inclusion, and legal requirements such as discrimination laws. This employee may have benefitted from training on how to interact with customers respectfully and without making discriminatory comments.

An Employee Was Fired for Making an Offensive Race-Related Comment