In the context of service blueprinting, a customer's food being prepared in a closed kitchen is occurring beyond the?
A) Line of sight
B) Line of visibility
C) Line of disruption
D) Line of supervision

Question

Quizplus · Accepted Answer

The line of visibility in service blueprinting refers to the point where the customer can see the service being delivered. In this case, the closed kitchen means that the customer cannot see the food being prepared, so it is occurring beyond the line of visibility.

In the Context of Service Blueprinting, a Customer's Food Being