Assessing the level of customer contact for service processes is referred to as?
A) Service blueprinting
B) Service planning
C) Service mapping
D) Service evaluation

Question

Quizplus · Accepted Answer

Assessing the level of customer contact for service processes is a key step in service blueprinting, which is a method for visualizing and analyzing the delivery of services. Service planning, service mapping, and service evaluation may be related to this process, but they do not specifically address the assessment of customer contact.

Assessing the Level of Customer Contact for Service Processes Is