The separation between processes that the customer contacts and those that the customer does not contact is referred to as the?
A) Veil of vision
B) Service divider
C) Service separator
D) Line of visibility

Question

Quizplus · Accepted Answer

The separation between processes that the customer contacts and those that the customer does not contact is commonly known as the line of visibility. This refers to the point at which the service encounter takes place and the customer can directly observe the service being delivered.

The Separation Between Processes That the Customer Contacts and Those