Customers interact with employees at?
A) Customer engagement points
B) Customer contact points
C) Customer reflection points
D) Customer connection points

Question

Quizplus · Accepted Answer

Customer contact points are the places or moments where a customer interacts with an employee. These interactions occur during the customer journey and include things like browsing in-store or online, asking for help, making a purchase, or seeking support. The other options (A, C, and D) are not commonly used industry terms.

Customers Interact with Employees At