"Managing the relationships among people within an organization and between customers and the company's customer service representatives in order to improve the bottom line" is the definition of which concept?
A) The customer relationship process
B) Customer satisfaction optimization
C) Customer relationship management
D) The customer retention process

Question

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The Answer of "Managing the relationships among people within an organization and between customers and the company's customer service representatives in order to improve the bottom line" is the definition of which concept?
A) The customer relationship process
B) Customer satisfaction optimization
C) Customer relationship management
D) The customer retention process

"Managing the Relationships Among People Within an Organization and Between