The creation and management of customer relationships should lead to all of the following except?
A) Enhanced customer experience
B) Enhanced customer loyalty
C) Increased sales
D) Increased product returns

Question

Quizplus · Accepted Answer

The creation and management of customer relationships should not lead to increased product returns. Instead, it should aim to minimize returns by providing customers with exceptional customer experience, building strong loyalty, and increasing sales.

The Creation and Management of Customer Relationships Should Lead to All