"Customer service authority" most closely refers to?
A) Determining which aspects of customer service a customer may access
B) Determining how a customer may interact with customer service
C) Determining how customer service decision-making authority is allocated within the firm
D) Determining who within the organization may make contact with the customer

Question

Quizplus · Accepted Answer

"Customer service authority" typically refers to the delegation of decision-making power and responsibilities within the organization as it relates to customer service. This includes determining who has the authority to make decisions on behalf of the company when it comes to handling customer issues or complaints.

"Customer Service Authority" Most Closely Refers To