The "high quality customer service" element of a customer service strategy is achieved by attention to all of the following except?
A) "Wow" factor
B) Reliability
C) Fairness
D) Pricing

Question

Quizplus · Accepted Answer

Pricing is not directly related to the quality of customer service. While pricing may affect a customer's perception of value, it is not one of the primary factors that contribute to high quality customer service. The other options listed - "Wow" factor, reliability, and fairness - are all important elements that contribute to high quality customer service.

The "High Quality Customer Service" Element of a Customer Service