A customer contact center is responsible for?
A) Integrating all methods that a customer can use to contact a business
B) Reaching out to customers by telephone
C) Administering customer satisfaction surveys
D) Responding to customer complaints

Question

Quizplus · Accepted Answer

A customer contact center is responsible for integrating all methods that a customer can use to contact a business, which may include telephone, email, social media, chat, and more. The other options listed (reaching out by telephone, administering surveys, responding to complaints) are all specific tasks that may be performed within a customer contact center, but they do not encompass the full scope of the center's responsibilities.

A Customer Contact Center Is Responsible For