That overall job satisfaction is a critical link to employee performance, including their customer service performance, is sometimes referred to as?
A) The joyful-producer hypothesis
B) The happy-efficient worker hypothesis
C) The happy-productive worker hypothesis
D) The productive worker hypothesis

Question

Quizplus · Accepted Answer

The happy-productive worker hypothesis states that employees who are satisfied with their job are more likely to perform better, including in customer service. The other options are not commonly used or validated hypotheses.

That Overall Job Satisfaction Is a Critical Link to Employee