A coffee shop instructing their servers to add decorative designs to the foam on coffee drinks is seeking to maximize which basic customer service principle?
A) Recovery
B) Reliability
C) Fairness
D) Wow factor

Question

Quizplus · Accepted Answer

Adding decorative designs to coffee drinks is a way of adding a "wow factor" to the customer's experience, which is a basic customer service principle. This can enhance the customer's perception of the quality and value of the product, leading to customer loyalty and repeat business.

A Coffee Shop Instructing Their Servers to Add Decorative Designs