All of the following may be used to measure customer service performance except?
A) Complaint forms
B) Product price changes
C) Customer satisfaction surveys
D) Mystery shoppers

Question

Quizplus · Accepted Answer

Product price changes are not an indicator of customer service performance, as they are unrelated to the quality of service provided to customers. The other options listed are all commonly used methods to measure customer service performance.

All of the Following May Be Used to Measure Customer