When customer service performance measures are collected as random samples, how should the performance measures be evaluated?
A) The minimum value should be selected
B) The maximum value should be selected
C) They should be averaged
D) Customer service performance measures should not be collected as random samples

Question

Quizplus · Accepted Answer

Random samples should be used to provide a representative picture of the overall customer service performance. Averaging the measures would provide a better understanding of the overall performance rather than only selecting the minimum or maximum value.

When Customer Service Performance Measures Are Collected as Random Samples