Which of the following is a post-transaction customer service performance measure?
A) Hours of training completed
B) Number of warranty services performed
C) Time to fill customer order
D) Percent returns/adjustments
Correct Answer:
Verified
Q83: All of the following may be used
Q84: A small customer service project that is
Q85: Customers can be enabled to provide feedback
Q86: When customer service performance measures are collected
Q87: Customer service performance should be measured how
Q89: What type of customer service performance monitoring
Q90: The use of call center agents that
Q91: Which of the following is not a
Q92: Mystery shopper programs tend to be (for
Q93: Customer service performance measures should be reviewed
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