Which of the following is not a pre-transaction measure of customer service performance?
A) Number of sales calls made
B) Time to answer customer query
C) Hours of training completed
D) Percentage of orders expedited

Question

Quizplus · Accepted Answer

Pre-transaction measures focus on activities before a sale, such as training and sales calls. Expediting orders is a post-transaction activity.

Which of the Following Is Not a Pre-Transaction Measure of Customer