What type of customer service performance monitoring is likely to be used in an environment like a restaurant where it is often impractical to monitor customer service performance at all times?
A) Continuous
B) Automated
C) Random
D) Perpetual

Question

Quizplus · Accepted Answer

Random monitoring is the best choice in a restaurant where it may not be practical to monitor customer service performance continuously or perpetually. By monitoring customer service performance randomly, managers can get a fair idea of how their employees are performing on average throughout the day. This can help identify any areas of training or improvement that may be necessary. Automated monitoring may not be practical in a restaurant setting, and continuous monitoring may not be cost-effective or necessary.

What Type of Customer Service Performance Monitoring Is Likely to Be