The organization within a firm that is most likely to be responsible for internal and external audits, for the creation of strategic service plans, and other customer service activities is likely the?
A) Customer service department
B) Customer focus department
C) Customer satisfaction department
D) Customer engagement department

Question

Quizplus · Accepted Answer

The customer service department is typically responsible for internal and external audits, creating strategic service plans, and other customer service activities. They are directly responsible for ensuring that customers are satisfied with the service they receive and are likely to have the most knowledge and experience in this area. The other options (B, C, D) are not commonly used department names and are not typically responsible for these types of activities.

The Organization Within a Firm That Is Most Likely to Be