High contact services are likely to:
A) Be as hard or easy to manage as low contact services
B) Be harder to manage than low contact services
C) Be easier to manage than low contact services
D) Require no management

Question

Quizplus · Accepted Answer

High contact services involve a higher level of interaction between the service provider and the customer, which can make them more difficult to manage than low contact services. This is because the quality of the service experience relies heavily on the performance of the service provider, who may be more difficult to train and manage than a tangible product or automated service.

High Contact Services Are Likely To