Repairing a ___________ is typically easier than repairing a __________.
A) customer service failure, manufacturing failure
B) broken manufactured product, poorly provided service experience
C) poorly provided service experience, broken manufactured product
D) transportation service failure, fast-food service failure
Correct Answer:
Verified
Q50: Services _ inventoried.
A) cannot be
B) are easily
C)
Q51: The amount or percentage of time customers
Q52: A low contact service is often characterized
Q53: Agriculture, forestry, fishing, mining, construction, and manufacturing
Q54: High contact services are likely to:
A) Be
Q56: Which match of characteristics is correct?
A)
Q57: Rebecca and Heather both visit a coffee
Q58: Which match of characteristics is correct?
A)
Q59: A clothing store hires additional customer service
Q60: A high contact service is often characterized
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