A philosophy that encompasses a collection of processes that seek to improve quality continuously to please customers, reduce costs, and ultimately create competitive advantage for the firm is referred to as:
A) TQM
B) SCM
C) ASQ
D) JIT

Question

Quizplus · Accepted Answer

TQM stands for Total Quality Management, which is a philosophy that aims to continuously improve quality to satisfy customers, reduce costs, and create a competitive advantage for the firm. TQM involves a collection of processes and practices that are focused on achieving these goals, such as continuous improvement, customer focus, employee involvement, and process management. SCM (Supply Chain Management), ASQ (American Society for Quality), and JIT (Just-In-Time) are other terms that are related to quality management, but they do not encompass the same comprehensive philosophy as TQM.

A Philosophy That Encompasses a Collection of Processes That Seek