Which of the following elements of a service business is not visible to customers in high contact services?
A) Exterior facilities
B) Technical core
C) Service personnel
D) Other customers
E) Interior facilities
Correct Answer:
Verified
Q12: A useful way to distinguish between goods
Q29: Which of the following statements represents the
Q30: Which of the following elements of a
Q31: Lovelock (2015) suggests service processes can be
Q32: Which of the following best represents a
Q33: The role of frontline employees is particularly
Q35: Which of the following is NOT a
Q36: As service delivery systems rely more heavily
Q38: Since service operations' inputs and outputs tend
Q39: Lovelock (2015) suggests services can be grouped
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents