Which of the following elements of a service business are visible to customers in low contact services?

Question

Quizplus · Accepted Answer

All the listed elements (self-service equipment like ATMs, advertising, corporate website, and billing/statements) are aspects of a service business that are visible to customers in low contact services. These elements are part of the service's front-stage operations, which customers interact with directly or indirectly.

Which of the Following Elements of a Service Business Are