In a service delivery system, customers are typically exposed to service people, equipment, other customers, and ______________.

Question

Quizplus · Accepted Answer

Customers in a service delivery system are typically exposed to the interior and exterior facilities, as well as service people, equipment, and other customers. The technical core refers to the main service being offered, while the backstage refers to the operations and processes that occur behind the scenes. The human resource function and advertising may support the service delivery system, but are not direct components that customers interact with.

In a Service Delivery System, Customers Are Typically Exposed to Service