Which particular attributes of services do consumers find most difficult to evaluate?
A)Credence attributes
B)Search attributes
C)Service attributes
D)Experience attributes
E)Financial attributes

Question

Quizplus · Accepted Answer

Consumers find credence attributes, which are factors that are difficult to evaluate even after experiencing the service (such as the quality of medical equipment used in surgeries), most difficult to evaluate. Search attributes (such as hotel room amenities), service attributes (such as responsiveness of customer service), experience attributes (such as the taste of food at a restaurant), and financial attributes (such as price) are typically easier for consumers to evaluate.

Which Particular Attributes of Services Do Consumers Find Most Difficult