A customer who has many dealings with his/her bank over a year has many encounters with them.All of the following events may violate his/her respect if the customer encountered it except:
A)long waiting time to be served
B)unfriendly customer service personnel
C)bank staff's unreliability in returning phone calls
D)preferential treatment given to another customer
E)lack of product knowledge of the staff when asking about particular services

Question

Quizplus · Accepted Answer

Lack of product knowledge does not directly violate respect; it may indicate a need for better training but is not inherently disrespectful.

A Customer Who Has Many Dealings with His/her Bank Over