Why is it important to acknowledge the employee's viewpoint when examining service encounters?
A)Bad customer behaviour is often a problem.
B)Customers are not always right.
C)Customers do not always obey instructions.
D)All of the above
E)a and b

Question

Quizplus · Accepted Answer

Acknowledging the employee's viewpoint is important because it encompasses understanding that bad customer behavior, customers not always being right, and customers not always obeying instructions can all impact service encounters.

Why Is It Important to Acknowledge the Employee's Viewpoint When