A customer who perceives high levels of _________ worries about when and how she will be able to find, evaluate and select a service provider.
A)time and effort cost
B)performance risk
C)psychological risk
D)social cost
E)financial cost

Question

Quizplus · Accepted Answer

Time and effort cost refers to the concern about the amount of time and effort it will take to find, evaluate, and select a service provider, which directly relates to the customer's worry mentioned in the question.

A Customer Who Perceives High Levels of _________ Worries About